FAQs

Welcome to Athmar Mart's FAQ page. Here are answers to some of the most common questions about our store, orders, shipping, payments, and returns.

Where does Athmar Mart ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

How long does shipping take?

Our estimated delivery time is 5–8 business days.

Processing: 2–3 business days
Transit: 3–5 business days
Total estimated delivery: 5–8 business days

Do you offer free shipping?

Yes, free shipping is available on eligible orders. Any applicable shipping offer will be shown on our website or at checkout.

Will I receive tracking information?

When tracking is available for your shipment, tracking information will be sent to you after your order has been shipped.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order. We'll do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.

How can I check my order status?

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information when available. You can also contact us with your order number if you have questions about your order.

What if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We'll do our best to help you with the delivery status.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you entered an incorrect shipping address. We may be able to update it if your order has not yet been shipped. Once an order has shipped, changes may not be possible.

Do you accept returns?

Yes. We offer an easy 30-day return policy on eligible purchases. You can contact us within 30 days of receiving your order to request a return.

How do I start a return?

Contact us with your order number and let us know that you would like to request a return. We'll provide you with the next steps.

When will I receive my refund?

Once your returned item is received and approved, your refund will be processed according to our Return & Refund Policy. The time it takes for the refund to appear in your account may depend on your payment provider or bank.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible if you receive a damaged, defective, or incorrect item. Include your order number and photos of the item/package so we can review the issue and assist you.

What payment methods do you accept?

We accept:

American Express
Diners Club
Discover
JCB
Mastercard
Maestro
Visa
Visa Electron

Available payment options may vary at checkout.

Is my payment information secure?

Yes. Payments are processed through secure payment systems. We do not ask customers to send credit or debit card information through email, phone, or social media.